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YouTubeMatt Lyles
The Best Definition of Customer Experience
Christina Garnett and I have the same definition of customer experience. I've just never thought to explain it with as fun an analogy as she does. She uses The Lion King. You've seen The Lion King, right? Do you remember Mufasa telling Simba: "Everything the light touches is our kingdom." Well, Christina's version of customer experience is ...
1 views1 month ago
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What is Omnichannel Customer Experience? | IBM
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ibm.com
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