Create a CRM using Excel with dropdown customer selection and FILTER plus XLOOKUP, saving time while keeping leads and deals organized.

A Cinnabon worker was fired from a Wisconsin store where she worked after a video that showed her shouting racist slurs, including the N-word, at two customers went viral online. The Georgia-based ...

Customers of Verizon/Fios could lose access to local NBC affiliate WPXI TV as early as Dec. 15 if Verizon and the station’s owner don’t reach a carrier agreement. In a statement from WPXI owner Cox ...

South Korean e-commerce platform Coupang over the weekend said nearly 34 million Korean customers’ personal information had been leaked in a data breach that had been ongoing for more than five months ...

Guests were sent scrambling on Nov. 9 when the hotel-and-apartment rental company Sonder abruptly shut down during their stays. Their keycards suddenly stopped working, locking some customers out with ...

Two widely sold Walmart products have been recalled following urgent safety warnings from the U.S. Consumer Product Safety Commission (CPSC). Product recalls of the Ozark Trail Tabletop 1-Burner ...

FuboTV Inc. (NYSE: FUBO) has been engaged in good faith negotiations with NBCUniversal to renew its long-standing content agreement to distribute their networks to consumers. As a result of Fubo not ...

DoorDash confirmed a data breach that exposed the names, email addresses, phone numbers and physical addresses of some of its users, including customers, dashers and merchants. In a Help Center ...

Some T-Mobile users are receiving a text message from the carrier saying that their line is no longer eligible for the DashPass by DoorDash benefit. The message warns that if you don’t switch to an ...

In 2023, PJ Pereira, founder of the advertising agency Pereira O’Dell, was deep in conversation with a consumer—a younger guy—talking about his preferences, habits, and how he felt about a particular ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Steve Spangler is a teacher, businessman and Emmy ...

ChatGPT is teaming with Walmart. Walmart, the country’s largest retailer announced a new partnership Tuesday with OpenAI, aimed at helping shoppers make purchases using the tech startup's chatbot app.