Government can apply lessons learned from industry’s success in automating help desk interactions for citizen services. Artificial intelligence–enabled chatbots, for example, have made it easier for ...

Google recently published a guide outlining eight essential design patterns for multi-agent systems, ranging from sequential ...

If you want to rule marketing today, you have to not only possess information but also track valuable data for your business. Knowing that a company has 100,000 faceless clients is not enough; it is ...