Customer value mapping is an established concept and has various definitions. Unfortunately, many companies get lost with customer value mapping. Too often, the exercise becomes entirely focused on a ...

What Is Value Stream Mapping (VSM)? What is a value stream? A value stream represents the series of actions an organization takes to design, create, and deliver a product or service to its customers, ...

Over the years, I’ve seen leaders wrestle with the hidden impact of complexity on their businesses. They suspect it’s there, slowing everything down and piling on costs, but figuring out where it’s ...