Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. What is a loyalty program? It’s a program designed to get ...
Two senators are asking U.S. regulators to address "unfair" practices in airlines' frequent flyer programs. In a letter sent Monday night, Dick Durbin, D-Ill., and Roger Marshall, R-Kan., asked the ...
Buying this week’s groceries or paying for a full tank of gas with a credit card might contribute more to the profits of the airline industry than buying a one-way ticket. That’s because frequent ...
CINCINNATI--(BUSINESS WIRE)--U.S. consumers hold 3.3 billion memberships in customer loyalty programs, the 2015 COLLOQUY Loyalty Census shows, a 26% increase over the number of memberships reported in ...
As the US holiday travel season picks up, many people are noticing that their frequent flyer benefits aren’t going as far as they used to. On many airlines, there are two ways to earn status. One is ...
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