Analogical reasoning, the process of identifying correspondences between seemingly disparate domains, is fundamental to human cognition. It facilitates problem solving and learning by allowing ...

This study examines the impact of frontline employees' problem solving on customer satisfaction (CSAT) during ongoing interactions prompted by service failures and complaints. Using outsourced ...

What’s the best way to solve hard problems? That’s the question at the heart of a subfield of computer science called computational complexity theory. It’s a hard question to answer, but flip it ...

In 1994, a mathematician figured out how to make a quantum computer do something that no ordinary classical computer could. The work revealed that, in principle, a machine based on the rules of ...