In a previous article entitled, "What Are Problems?" we theorized that problems cannot or do not exist—at least, not in the way we've been taught to think about them. Because all we have are ...

Sakichi Toyoda created the "Five Whys" (5Ys) as a method for identifying root causes of errors or problems way back in the early years of Toyota. He claimed that by asking "why?" five times, one could ...

Two expectations informed end-users have of electric motor service centers are reliable best practice repairs and root cause failure analysis (RCFA) to prevent recurring failures. Service centers ...

This is the final post in the Business Continuity Event Planning series. We close with a look at how to manage the process, how to improve response, recovery, and prevent recurrence of an event. In ...

The Joint Commission has determined the 10 most common causes of sentinel events reported in the first six months of 2013. An organization reporting a sentinel event submits a root cause analysis to ...

Smart business leaders get the most out of their teams and businesses by first getting the most out of themselves. In coaching business owners, I have come across several consistent issues. Here are ...