Think about a favorite customer experience - maybe it was with an airline or a retailer. What are the characteristics that gave you a good feeling about that experience? Maybe it was easy. Maybe you ...

Louisiana’s insurance department has issued Express Scripts a cease-and-desist order, alleging the pharmacy benefits manager failed to pay more than 1.3 million prescription insurance claims on time.

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Michael Evans writes about insurance and other finance topics for Investopedia. An insurance industry veteran, he has covered personal finance for more than 20 years for publications including ...