As anyone who has had carpet burn or a shocking call-centre experience will tell you, friction is a bad thing. In the world of customer experience, friction is the enemy. Smart brands focus on ...

• Excessive seal friction wastes energy, accelerates wear, and can lead to premature failure. • Too little friction makes a seal prone to leak. • Pressure-activated hydraulic seals minimize both ...

Stanford’s Bob Sutton and Huggy Rao on how to boost efficiency and satisfaction while also improving innovation and decision-making. Organizations too often subject their employees and customers to ...