You have to take action to make customer feedback meaningful, and it starts with closed-loop follow-up. As practitioners, we are getting much better at making customer feedback operational. But as we ...

Autonomy isn't free; rather, it's financed by sophisticated oversight systems that enable safe and reliable autonomous ...

Feedback is routinely requested and occasionally considered. Using feedback and doing something with it is nowhere near as routine, unfortunately. Perhaps this has been due to a lack of a practical ...

A few myths about DevOps feedback loops are altering how the industry understands them. Let’s have a go at debunking some of them. When it comes to DevOps, communication is everything. While its ...

If you’ve ever found yourself amazed by the capabilities of AI conversational models like ChatGPT but wishing they could offer just a touch more refined or in-depth answers, you will be pleased to ...

Forbes contributors publish independent expert analyses and insights. Scott Hutcheson teaches leadership at Purdue University. As the year winds down, leaders naturally reflect on the challenges and ...