Upland InGenius is a computer telephony integration (CTI) innovator that empowers contact centers to increase productivity and enhance the customer experience. InGenius intelligently blends existing ...

Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

AUSTIN, Texas--(BUSINESS WIRE)--Upland Software, Inc. (NASDAQ: UPLD) has announced that its InGenius computer telephony integration (CTI) software is now available as a premium application on Genesys ...

During his keynote address at this year's Windows Hardware Engineering Conference (WinHEC), Bill Gates demonstrated Microsoft's prototype for a new class of communicating PC. Developed in ...

Colorado Springs, Colo. — Nortel Networks Inc. is touting its new, broad alliance with Microsoft Corp. as a multibillion-dollar integration opportunity. The focus is not on the public network, but on ...